I just have to express the heart and generosity behind the shop I took my car to. After spending thousands of dollars on a ne... read moreI just have to express the heart and generosity behind the shop I took my car to. After spending thousands of dollars on a new engine several weeks ago, you can imagine the frustration I was feeling when my car began having trouble starting, and the check engine light started coming on. I took it to the same company, only here in Shoreline. It turned out to be a sensor, but was going to cost around $250. I'll admit it--I cried. I can think of a million things I'd rather spend my money on than this [email protected]$# car, and I just felt frustrated!! I could tell the two men working had NO idea what to do with my emotions, and I apologized and explained how much I had just spent at their other store. Well, they had to order the part, so I went today to have it put in. When I went to pay, they graciously said NO CHARGE. Say what?!? And so I cried some more. Haha. But seriously--these people have heart, and they do an excellent job. I don't know if they realize how thankful I am, but wow, my heart is full. read less

Wow, probably the best subaru shop I have been to. These guys know Subaru's! We blew our head gasket, water pump, exhaust and... read moreWow, probably the best subaru shop I have been to. These guys know Subaru's! We blew our head gasket, water pump, exhaust and about a million other things on a cross-country road trip from New York. They had us in and out in 4 days and the work is incredible. 10/10 read less

Smart Service has been helping me for more than nine years. It is a first class organization: honest, reliable, cordial, and ... read moreSmart Service has been helping me for more than nine years. It is a first class organization: honest, reliable, cordial, and technically knowledgeable. I've seen none better. They deserve five stars. read less

Over the past 20 years I've owned 3 Subarus and have taken all of them to Smart Service in Shoreline. I trust them to provide... read moreOver the past 20 years I've owned 3 Subarus and have taken all of them to Smart Service in Shoreline. I trust them to provide thorough, careful service and repairs, to keep my cars reliable (I keep my cars for a long time) and to charge a fair price. As a single woman for most of these years who doesn't know a lot about cars, it was especially important to me to have mechanics I could trust, who explained things well and who didn't try to talk down to me or take advantage of my relative ignorance. Mike and everyone I've interacted with at Smart Service are always professional, friendly, and communicative. They are also good about being clear about when I can wait to take care of an issue vs. something that is more urgent. In 20 years they've never messed anything up or broken anything and I always feel I can count on my car to be reliable and running well after service or repair. They usually leave it sparkling clean too. I highly recommend that you take your Subaru to the professional, fair, and friendly folks at Smart Service (and I think they're servicing Hondas and Toyotas now too)! read less

Took my car in for it's 30k and it was one of the best experiances I have every had with a mechanic. They ran out of loa... read moreTook my car in for it's 30k and it was one of the best experiances I have every had with a mechanic. They ran out of loaner cars, so they just rented one from enterprise for me. They called me right away to give me updates on my car and let me know what needed to be done out side of the 30k (which were just rear brakes) and when they went to change the transmission fluid they saw that who ever flushed it previously put the wrong fluid in. (So there has been why my car was having trouble shifting!) they walked over to the place I had the flush done and found out what it was. Then they flushed my transmission. When I got in my car to go home the front was vacuumed and it had little gifties in it. Driving it afterwords was like driving it when I bought it and I couldn't be happier.

Thanks Smart Service! read less

Great shop, high quality work for a fair price. Charlie has always gone above and beyond to help me choose the best options f... read moreGreat shop, high quality work for a fair price. Charlie has always gone above and beyond to help me choose the best options for my situation. They have kept my outback going strong for 313k miles and counting. read less

As always, I felt like SS had my car and my interests at heart. I was treated with great respect and friendliness. I have c... read moreAs always, I felt like SS had my car and my interests at heart. I was treated with great respect and friendliness. I have come to trust smart service completely with my car, which is very important to me. read less

We are all looking for a auto repair place we can trust... I've always gone to the dealership, but have heard a lot of gr... read moreWe are all looking for a auto repair place we can trust... I've always gone to the dealership, but have heard a lot of great reports about Smart Service, so I gave them a chance with a major service, and a unique hood latch issue.
1) The major service was much less than the dealership, and I was quoted what I thought would be a fair price for the hood latch repair.
2) The results - great communication, a free rental car (because it was a major service that took all day), and most importantly they informed me that they ran the my Tribeca's vin number and found out that there was a recall for the hood latch. As a bonus - they didn't even charge me for the initial work done for the hood inspection, and recommended I take it to the dealership for a free repair. In other words, - they are honest, saved me money and went the extra step to earn my loyalty.
I'm a convert - no more high priced dealership repairs... read less

Always the best. Trusted and dependable from the front desk to the service bays and loaner cars.
Priceless.

I’ve been bringing my Subaru to Smart Service for nearly a decade and they have always done excellent work at a very fair pri... read moreI’ve been bringing my Subaru to Smart Service for nearly a decade and they have always done excellent work at a very fair price. Recently, when I had a faulty valve spring break, they went above and beyond to get my car running again. They worked quickly and got the car in perfect working order despite some serious setbacks with the vehicle. Though, I was already a devoted customer, this most recent repair only reinforced my positive relationship with Smart Service. I can't recommend these guys enough! read less

I really enjoyed having my car serviced at Smart Service. I was in for 90k mile maintenance. First, making an appointment ove... read moreI really enjoyed having my car serviced at Smart Service. I was in for 90k mile maintenance. First, making an appointment over the phone was super easy and I got a loaner car reserved for the day while my car was in the shop. Dropping the car off in the morning was speedy and they had me in a loaner car and on my way to work in about 15 mins. They send a detailed service report and let you know of any additional maintenance they would recommend right away and let you know things that you can wait on. The price for the 90k service was great compared to a Subaru dealership. Lastly, they wipe down the car and do a quick vacuum. I left with a cleaner car then when I arrived! Hands down a quality experience with very friendly people to work with. I will be back in a few months for my next oil change. Thanks Smart for the great customer service! read less

I was told by my dealer that my check engine light problem would cost $3K+ to fix, although I could get it done for less else... read moreI was told by my dealer that my check engine light problem would cost $3K+ to fix, although I could get it done for less elsewhere. Glad I checked out Smart Service. First they did a full diagnostic and found another code the dealer had missed. Second, they laid out all the problems they found, including several the dealer had missed. Third, they triaged all the problems. Fourth, they gave me accurate estimates on costs associated with each repair. I was able to fix all my immediate problems for $1.1K and now have a plan to address future problems in stages. Their professionalism is outstanding. I would high recommend Smart Service. read less

The only shop you should take your Subaru to!

UPDATE: I am extremely pleased with the level of service provided. Customer service was over the top. AJ kept me informed alo... read moreUPDATE: I am extremely pleased with the level of service provided. Customer service was over the top. AJ kept me informed along the way with what was being done to my vehicle. AJ explained every repair that was needed in detail, and was also very patient with all of my questions and concerns. My original appointment was the have the 60k service done. Timing belt, water pump, fluids, leaky hydrolic hose, etc....

My car (2000 Outback 180 k)needed more work than was originally expected. There was a lesson learned here.

I had the head gasket replaced 5 years ago by a "we can fix everything" shop. That shop took an abrasive sanding disk to smooth out the heads resulting in now having to resurface the heads which added to my invoice, also If the job would have been done correctly in the first place by the other shop, I probably wouldn't have had to replace the head gasket. The moral of this story is Take your Subaru to a qualified mechanic that knows Subarus!

A loaner car was given to me so I didn't have to reschedule any of my time.

When I went to pick my vehicle up, AJ, and the mechanic that did the repair and maintenance went over all the work that had been done, and again answered all of my questions.

Attention to detail! This is not seen to often, and this shop is all about details. Burned out Headlamp and tail light bulbs were replaced, and the sweet surprise of no charge for replacing a taillight wiring harness that had gone south. I spend a lot of my time in the woods hiking with my dog who has put layers and layers of dog drool on my windows it is now gone. The dust and dirt gone from the floors.

This shop took the care and time to make sure I am safe.

I now have a car that should serve me well for years to come. My car runs and drives beautifully. read less

Smart Service did the 60,000 mile service on my 2014 Subaru Forester. Their prices are fair and they completed the work in a ... read moreSmart Service did the 60,000 mile service on my 2014 Subaru Forester. Their prices are fair and they completed the work in a timely manner. They were super communicative, friendly, and were willing to explain things in detail. I mainly spoke with Charlie and he provided excellent customer service. Thanks! read less

Mike, Gallagher, Charlie, Dan and the rest of the crew always take great care of our Subarus!

Give Smart Service a call before trying other Subaru shops in the area, you won't be sorry. Far and away the best experience ... read moreGive Smart Service a call before trying other Subaru shops in the area, you won't be sorry. Far and away the best experience I've had getting a vehicle repaired, regardless of make. read less

Great service at lower prices than Carter Subaru. I recently had my 1998 Outback's 210k mile service and timing belt done... read moreGreat service at lower prices than Carter Subaru. I recently had my 1998 Outback's 210k mile service and timing belt done (Subarus last a long time if taken care of, people!) and they did it for a pretty reasonable price, along with a lot of other work (new water pump, steering rack seals, etc).

They also did the timing belt service on my wife's 2000 Outback with quick turnaround and quality labor.

The only ding from 5 stars is that they contract with Enterprise Rent-a-Car for service loaners, and the cars are really bottom end (Kia Rio with absolutely no power). But you do get free service loaners - most independent shops don't even have 'em. I'd rate Smart Service 4.5 stars if I could. read less

I have been coming to Smart Service for my 2000 Outback Sport for a few years now, after being recommended by a trusted frien... read moreI have been coming to Smart Service for my 2000 Outback Sport for a few years now, after being recommended by a trusted friend. I needed a trustworthy, honest, and friendly mechanic that specialized in Subarus, and as a woman, sometimes it can be intimidating dealing with car "stuff." I have always felt comfortable with these guys, and you can truly rest assured with them.
Recently, I had my Subaru stolen from the Alderwood Mall. After it was recovered in Seattle, and dealing with a head-ache of towing companies, police departments, etc and it finally being found in Seattle, it was towed to Smart Service. Amidst a very stressful time, as they evaluated the car, and after I found drug syringes and paraphernalia (thanks thieves and Seattle PD for not processing), Smart Service was gracious, timely, and accommodating to me and my insurance company. They let me use one of their loaner cards for a few days and facilitated towing my car up to an off-site detailing shop. It was my car's "home" during that time. Thank you Smart Service for your excellent customer service!! I highly recommend Smart Service, and have recommended them to many other Subaru owners (including my sister and father). read less

I've owned three Subarus, one of which was a rare early Legacy Turbo. Smart Service has consistently provided excellent c... read moreI've owned three Subarus, one of which was a rare early Legacy Turbo. Smart Service has consistently provided excellent customer service, great communication of a vehicle's problems and the best solutions for those problems, and a superior spirit of dedication to the needs of it's customers. If you live in the north and own a Soob then this is the best shop around. read less

I took my Subaru here after finally getting fed-up with Walker's Renton Subaru. Despite the fact this place is a bit out... read moreI took my Subaru here after finally getting fed-up with Walker's Renton Subaru. Despite the fact this place is a bit out of my way, I will be going back!

They did a great job on my Subaru maintenance and I felt the prices were really fair. The service specialist patiently answered all my questions and went through all the work they completed. (I am extremely anal about going through the maintenance check after getting burned multiple times at the dealer - Smart Service was totally tolerant of this and walked me through everything).

He also took meticulous notes on my car and any 'watch' items that may need to be worked in the future. He did NOT try to upsell me on any additional services (pet peeve) thankfully and didn't urge me to replace things that I could get more miles out of.

You can tell they take pride in the work they do. This is a smaller shop but it makes for a more personal experience and you don't get handed off to slick-talking salesman after slick-talking salesman.

Support this great business!! read less

Took my Wrx in for a routine service. They notified me of a minor leak and recommended I take it into a dealer since they fig... read moreTook my Wrx in for a routine service. They notified me of a minor leak and recommended I take it into a dealer since they figured it would be covered by warranty. The dealer ended up needing to remove the engine to resolve the issue, so their recommendation saved me a bunch of money, particularly since I was near the end of my factory warranty. Feel good about taking my car there. read less

These guys went above and beyond to get my very wet car leak repaired and then dried out!!! I give them 6 stars ⭐️ ⭐️⭐️⭐️⭐️⭐... read moreThese guys went above and beyond to get my very wet car leak repaired and then dried out!!! I give them 6 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️ ♥️ read less

Charlie, and Gallagher and the rest of the Smart Service team saved me THOUSANDS of dollars. I own a 2014 Subaru automatic Im... read moreCharlie, and Gallagher and the rest of the Smart Service team saved me THOUSANDS of dollars. I own a 2014 Subaru automatic Impreza and noticed a whining noise in the cabin whenever I hit ~55mph. Every time I took my vehicle to the dealership for maintenance (30k major, and 45k minor service) they didn’t note anything about the noise even when I had mentioned it to them prior to the service so I assumed it was nothing and decided against looking into it further.
For my 60K major service, my friends recommended me to choose Smart Service. I decided to bring up the noise issue with them, thinking maybe they can figure it out and within hours they paused the 60k service to notify me about the noise. It turned out that the bearings inside my CVT were failing and that was the reason for the noise. Luckily my vehicle was barely under warranty and got the entire transmission replaced by the dealer. (Dealer quoted me $9,200 to replace if warranty was expired) After I got my vehicle back I then took it back to Smart Service to have them perform the 60k service. The 60k service went well and Gallagher sent me update texts throughout which were awesome. This level of attention and care is the reason why I will only bring my Subaru to Smart Service here on out.

TL;DR: If you love and care for your Subaru as much as I do then this is the team to trust. They’re honest, knowledgeable, friendly people. Huge thank you again to Charlie, and Gallagher and the rest of the Smart Service team! read less

I have a 21 year old Subaru. I've gone to Smart Subaru for many years. My car rarely needs repairs and never breaks down. Sma... read moreI have a 21 year old Subaru. I've gone to Smart Subaru for many years. My car rarely needs repairs and never breaks down. Smart Subaru monitors problems as they develop but holds off on the repair until it is really necessary. I totally trust them. Good people!! read less

Been taking my Subarus here since it was a one man shop. They know Subarus unlike the generic "import auto" repair sh... read moreBeen taking my Subarus here since it was a one man shop. They know Subarus unlike the generic "import auto" repair shops I used previously. Have saved money since they make the right diagnosis the first time, and don't do unnecessary repairs. Though inconvenient, I even take my Subaru here for all oil changes since they will do a check up on other things. Recently, when in for an oil change, they noticed a leak from a small crack in my radiator. They were able to replace it that day. Can't say enough about Smart Service, Mike Corbin the owner, the front desk guys, Charlie and Gallagher, and the great Subaru mechanics working here. read less

I've been coming to these guys for the past 10 years or so with my 1995 Legacy. Just had my 60k-interval service. They do... read moreI've been coming to these guys for the past 10 years or so with my 1995 Legacy. Just had my 60k-interval service. They do solid work. Costs in the Seattle area are pretty high overall, but Smart Service has some of the more competitive rates. They are a great value. read less

Smart service is the ONLY place I trust to service my 02 Outback. The entire staff is extremely knowledgeable & very professi... read moreSmart service is the ONLY place I trust to service my 02 Outback. The entire staff is extremely knowledgeable & very professional, especially Charlie! Not to mention they stand behind all of their work. They also have a great loaner car program for more involved repairs. read less

I purchased a car battery for my 2001 Subaru outback at a great discount. upon installation of this battery it has granted my... read moreI purchased a car battery for my 2001 Subaru outback at a great discount. upon installation of this battery it has granted my car new life! Starting my car up quickly in the morning has become a dream come true! Thank you Smart Service, the expertise you bring is both kind and inspirational to the way I drive. read less

They are very knowledgeable about Subaru and share that in regular newsletters as well as when working on my car.

I've been very happy with the service from this shop for my WRX. They beat the prices of all the dealerships and do good... read moreI've been very happy with the service from this shop for my WRX. They beat the prices of all the dealerships and do good work. I've had them install the catback/downpipe on my car, as well as do the regular maintenance. If you drive a Subaru, I'd highly recommend them for your regular maintenance. read less

The crew here are the best. They will explain in detail what has been done if you ask them for the details.
They are courteou... read moreThe crew here are the best. They will explain in detail what has been done if you ask them for the details.
They are courteous and customer oriented. read less

My car broke down in Stanwood and had to be towed to Smart. They got to the car the next day and quickly assessed the proble... read moreMy car broke down in Stanwood and had to be towed to Smart. They got to the car the next day and quickly assessed the problem and got it fixed. I had my car back that afternoon. I was more than happy with their quickness and thoroughness. I also appreciated their updates. read less

You guys did maintenance and a few repairs to my 2009 Subaru in August 2019. I am now in Las Vegas, Nevada. Thank you so much... read moreYou guys did maintenance and a few repairs to my 2009 Subaru in August 2019. I am now in Las Vegas, Nevada. Thank you so much. Haven't had one single hiccup in 2500+ miles. Blinding snow storms, blinding rain, heavy fog, mountains- all is good. Happy New Year 🙂 read less

I had a really good experience with these guys. Excellent communication and customer care. I'll be back

I had a great experience with this shop. I felt that they were honest and they fixed my wheel bearing and struts quickly. The... read moreI had a great experience with this shop. I felt that they were honest and they fixed my wheel bearing and struts quickly. They communicated about every step and were very informative. read less

I have complete confidence that these guys will be the reason my car glides into 300K. Very upfront and honest, and they sta... read moreI have complete confidence that these guys will be the reason my car glides into 300K. Very upfront and honest, and they stand behind their work. read less

Just had them do my 45k service. Done well as always, and they also checked out a supposed CV boot grease leak that another ... read moreJust had them do my 45k service. Done well as always, and they also checked out a supposed CV boot grease leak that another shop had pressed me on. It turns out the leak is extremely minor/intermittent, not an issue, and the boot is good for a while yet. It's Subaru-specific knowledge like this that saves me having to prematurely replace parts that I appreciate. read less

I really like the people at this place. Our subaru broke down Thursday night, and we had it towed to Smart Service around mi... read moreI really like the people at this place. Our subaru broke down Thursday night, and we had it towed to Smart Service around midnight. Friday they called and said that, if needed, they could come in over the weekend to fix our car. Really??? We didn't need it by Monday, so we said no, thanks. Anyway, they did a service check on our car and found a ton of things wrong with it, and gave me a cost breakdown and gave me the option of picking what I wanted to fix, and gave me advice on what was really necessary. Me being a sceptic, I had my fiance call his mechanic friend in NY and he agreed with the diagnoses and suggested repairs. It ended up being really pricey, but that's because they also fixed a rear main seal oil leak. They finished our car yesterday (Monday) so we only went the weekend without transportation, and they gave us a list of parts and service needed so that we could work on the rest by ourselves. It was really more than we expected, but exactly what we needed to save money by doing our own minor repairs. They also sell Subaru auto parts there, and are nextdoor to a Schucks.
Thanks, guys! I will be a loyal customer from here on out. read less

Knowledgeable, friendly, and get the job done. Every time I have taken my car in, they've been spot-on with the cost estimate... read moreKnowledgeable, friendly, and get the job done. Every time I have taken my car in, they've been spot-on with the cost estimate, which comes in consistently at around 30-40% less than the dealership even with the dealership coupons that get sent my way every couple of months. And they are all Subaru Master Mechanics, so I know I'm getting the best for my car.

A couple of years ago, they mentioned that my rotors only had about one more resurface left in them, and showed me how to check. They warned me that the OEM Brembo rotors cost a fortune (which I verified with the dealership - holy thievery, Batman!), but since I had some advance warning, I was able to find and procure an aftermarket set of rotors that performs at least as well as the Brembo units for significantly less than the OEM cost (which they installed for me once my rotors finally needed replacing).

While I was waiting in line to pay, the lady in front of me ended up getting some free service/advice on something (I don't recall exactly what it was) that was a 5-minute fix. This is the kind of place I feel like I can refer my grandma to, and not worry that she is going to get sold some service that she doesn't need.

Knowing that I have a reputable, friendly place to take my car is enough of a reason to consider a Subaru before any other make of car the next time I'm in the market. How many auto repair shops can you honestly say that about? read less

Dan and Will are amazing. This is the first time I've been to this location, and they made it feel like I've known them for ... read moreDan and Will are amazing. This is the first time I've been to this location, and they made it feel like I've known them for years. Great work, by great people! read less

I have had a few oil changes here and also had my 90k service done here. The whole staff is friendly and know what they are t... read moreI have had a few oil changes here and also had my 90k service done here. The whole staff is friendly and know what they are talking about. If you have a question they always have an answer. Also for all the big services you get done for you car, you get a loaner car. Prices are fair. Smart Service is trustworthy, friendly, knowledgeable and this will be the only place I'll take my Subaru from now on! Thank you Smart Service! read less

Brakes needed to be done (4mm left) and scheduled a few days out, even had a loaner waiting for me. As a Subaru zealous state... read moreBrakes needed to be done (4mm left) and scheduled a few days out, even had a loaner waiting for me. As a Subaru zealous state I gave Smart Service a chance and they performed Awesome-sauce.

I called to check on my car as my scheduling for the day became chaotic; they offered over-the-phone payment and would lock my keys in my car. They asked and advised that I bring a spare key pickup my car after hours.

After a long day, just wanted my car back, and Smart Service helped achieved that painlessly and left a 'welcome bag' in my car.

Cost of service was expected, however their SERVICE excelled my expectations. read less

My Subaru guys for 15 years! When our 97 Legacy started stalling on our daughter, and it wasn't the obvious problems, these g... read moreMy Subaru guys for 15 years! When our 97 Legacy started stalling on our daughter, and it wasn't the obvious problems, these guys spent days tracing down the problem, turning it into an obsessive personal quest to make it all right again. Even had the loaner car for almost 2 weeks.

Needless to say, we never take our Subarus anywhere else. Thank you Mike and Crew. read less

Taking care of our 160K-mile tune up with a loaner car, thanks!

I have only had my car inspected here. They seemed honest and upfront about what was deemed necessary and what could probably... read moreI have only had my car inspected here. They seemed honest and upfront about what was deemed necessary and what could probably wait for repairs. I appreciate that they identified something that another shady car repair shop had done. I will probably be back for service soon. 4 stars because the quotes were a little on the expensive side. If I am extremely pleased with the service, I will update to 5. read less

I've received great customer service from Smart every time that I've used them. I've had both my front and rear b... read moreI've received great customer service from Smart every time that I've used them. I've had both my front and rear brakes replaced by Smart. Smart did the job for much cheaper than what the dealership quoted me and to date (which has now been years later), the brakes are still in great working condition.

The second time that I used Smart was when I had one of the locks on my door suddenly stop working. Dealership told me it would be $90 just to assess what the problem was. Smart diagnosed free of charge and also fixed the problem for cheaper than $90.

And most recently I used Smart for a second opinion on my front axles. Again had dealership tell me that my front axles needed to be replaced. However, as I hadn't been noticing any issues, I took my car to Smart for a second opinion. Smart inspected free of charge and let me know that the axles are currently operating fine and not in need of replacement at this time. I appreciate that level of honesty and not telling me I needed a $1,400+ repair job when I really didn't.

Great service and I highly would recommend Smart! read less

Charlie, and Gallagher and the rest of the Smart Service team saved me THOUSANDS of dollars. I own a 2014 Subaru automatic Im... read moreCharlie, and Gallagher and the rest of the Smart Service team saved me THOUSANDS of dollars. I own a 2014 Subaru automatic Impreza and noticed a whining noise in the cabin whenever I hit ~55mph. Every time I took my vehicle to the dealership for maintenance (30k major, and 45k minor service) they didn't note anything about the noise even when I had mentioned it to them prior to the service so I assumed it was nothing and decided against looking into it further.
For my 60K major service, my friends recommended me to choose Smart Service. I decided to bring up the noise issue with them, thinking maybe they can figure it out and within hours they paused the 60k service to notify me about the noise. It turned out that the bearings inside my CVT were failing and that was the reason for the noise. Luckily my vehicle was barely under warranty and got the entire transmission replaced by the dealer. (Dealer quoted me $9,200 to replace if warranty was expired) After I got my vehicle back I then took it back to Smart Service to have them perform the 60k service. The 60k service went well and Gallagher sent me update texts throughout which were awesome. This level of attention and care is the reason why I will only bring my Subaru to Smart Service here on out.

TL;DR: If you love and care for your Subaru as much as I do then this is the team to trust. They're honest, knowledgeable, friendly people. Huge thank you again to Charlie, and Gallagher and the rest of the Smart Service team! read less