I love Smart Service. In fact both locations are great. I used to use the location on Ballinger Way, but I moved and was glad... read moreI love Smart Service. In fact both locations are great. I used to use the location on Ballinger Way, but I moved and was glad their other branch wasn't too far away. They always keep a good eye on the working condition of my car and they always have detailed notes about it on file. They always tell me that I should think about repairs I might need in the near future, but they let me know that I can wait on certain things and not have to spend the money. Tom is warm and friendly and last time I was in there they were playing orchestral music of pop covers which I think is palatable for any type of person. They're Kuerig and coffee selections are also excellent. If you have a Subaru or need to have a used Subaru inspected before you buy it, these are your guys.

Thanks Smart Service! read less

These folks are great. Honest, up front, and friendly, and they do excellent work. After six years of being a customer here, ... read moreThese folks are great. Honest, up front, and friendly, and they do excellent work. After six years of being a customer here, I have no complaints whatsoever. I highly recommend them! read less

Bought a newer but used subaru and took it to multiple shops no one could figure out why I was having misfire codes but they ... read moreBought a newer but used subaru and took it to multiple shops no one could figure out why I was having misfire codes but they were able to figure out what even the dealer and other shops couldn't find was vvti gear was slightly different size and repaired a bunch of other problems I had at a great price will use them from now on if I ever have problems again and probably best customer service you can get from a repair shop read less

As a guy who is pretty familiar with cars, I can say this is hands-down one of the best shops I've ever dealt with. Because m... read moreAs a guy who is pretty familiar with cars, I can say this is hands-down one of the best shops I've ever dealt with. Because my first sale fell through, I ended up bringing two separate 2009 Subaru Foresters to Smart Service for pre-purchase inspections within the last month. Both were great experiences.

Now, I've bought more than my share of used cars, often ones with imperfections, so I'm /real/ familiar with pre-purchase inspections. As a young guy I also wrenched on Subarus a lot, from clutches to head rebuilds to engine swaps, so... you could say I know very specifically what I'm looking for.

Number-one in my book is a patient, thorough explanation of the findings, and both times I went in they were willing to spend a solid chunk of time explaining what they found in detail. That included going over each negative item to describe how much it would cost to fix and how long I likely had before I needed to make the repair. They also were clearly attentive to my level of expertise (solidly 'medium-low') and clearly adjusted their explanations to suit it.

As far as what the inspection included, I was pleasantly surprised. One of the main problems with Subarus is head gaskets, and they not only did a coolant check, which is a pretty standard diagnostic for HG issues, but also test the exhaust for traces of burned oil. Many shops will only do the first one (if that).

There were only two things I was ever-so-slightly disappointed in: The inspection apparently didn't include reading the memory from the computer (ECU), which I believe would show if the dealer/seller had cleared the check-engine light recently, and they also did not catch that the compass and autodimming functions in the mirror do not work, even though I specifically asked to take extra time if necessary checking the internal electronics.

That said, the mirror thing is pretty darn minor, and I am not super familiar with how the new ECUs work, so I could be misunderstanding the situation there. And frankly, the integrity and patience they demonstrated in the rest of my two visits led me to believe that if they weren't doing it, it probably wasn't critical.

I'll definitely be going back. read less

I came here just for an oil change, but will certainly be coming back for any major work too. The staff are very friendly and... read moreI came here just for an oil change, but will certainly be coming back for any major work too. The staff are very friendly and knowledgeable. They don't mind answering any questions and check the vehicle over really well. The waiting area is comfortable. It stays cool inside when is warm out and they keep a Keurig machine in hand for any caffeine needs you may have. Also they are setup with toys/art supplies if you need to bring your little ones with you. I didn't use it, but they do have loaner cars available if you need one. Definitely recommend! read less

We won't take our vehicles anywhere else. They fixed my possessed and horrible older Subaru, worked on my husband's H... read moreWe won't take our vehicles anywhere else. They fixed my possessed and horrible older Subaru, worked on my husband's Honda (and let us know when it was time to part with it) and are honest, reliable and friendly every time we see them. We have two newer vehicles now, so they see us far less, but we won't even let anyone else change our oil. If you need a good car repair shop, this is it!! read less

My coworker let me know our 2002 Legacy didn't have any break lights. Tom said; "we'll get you fixed up this afternoon!" Foun... read moreMy coworker let me know our 2002 Legacy didn't have any break lights. Tom said; "we'll get you fixed up this afternoon!" Found my home for all future repairs. So happy. read less

Very thorough and professional service provided at competitive rates. Not wanting to take my Subaru Outback to the dealer for... read moreVery thorough and professional service provided at competitive rates. Not wanting to take my Subaru Outback to the dealer for its 30k service, and also wanting to support local and small business I came upon Smart Service through the great Yelp reviews.

I called on a Friday morning to ask about service costs. They quoted me a little below what the dealer would charge, offered to squeeze me in the same day thanks to a cancellation, and also offered to provide me with a loaner car.

Very professional and knowledgeable staff. Thoroughly explained what they were going to do and came in at the quoted price. They don't try to up sell you on unnecessary extras as many dealers would. Will be happy to continue to bring my Outback here for future services. read less

I had my 2003 Subaru's head gasket replaced there and while they were at it I had them check out the whole car and do a l... read moreI had my 2003 Subaru's head gasket replaced there and while they were at it I had them check out the whole car and do a lot of expensive preventative maintenance.  Probably spent too much on it, but this model Subaru seems to be holding it's value pretty well, so maybe not.   It's running great now.   I came back and paid a lot for an oil change.   Seem to be as expensive as a dealership, so I will try Top Spec next in Everett.   Top Spec has a lot of positive reviews, are very responsive and seem to be much more affordable than Smart Service. read less

My boyfriend and I take our cars here because we love to support small businesses. They were referred to us through a friend,... read moreMy boyfriend and I take our cars here because we love to support small businesses. They were referred to us through a friend, so we decided to try them out. My beau has a 2011 WRX STI and he's brought his car here to do the 30K, clutch replacement and some other stuff I don't honestly remember. I went in recently to get an oil change. I had made the appointment request online and received what I thought was a confirmation email, but after reading closely they couldn't actually get me in the time I wanted. I went in thinking I had an appointment, but turned out I wasn't on the books.  The owner was very nice about it, and found a tech who could take my car that very instant. Very accommodating and great customer service! read less

We've been taking our Subarus here for over five years now for every major service and repair. They are phenomenal. The s... read moreWe've been taking our Subarus here for over five years now for every major service and repair. They are phenomenal. The staff is knowledgeable, respectful, thorough, communicative, and honest. I highly recommend them to anyone with a Subaru in our area. read less

My husband had ordered some parts and then ended up that he ordered the wrong ones. When we contacted them they were amazing ... read moreMy husband had ordered some parts and then ended up that he ordered the wrong ones. When we contacted them they were amazing about returning the parts and getting us other parts we needed. Melissa was great to work with and we will definitely be doing business with them again!!!! read less

Exceeds my expectations across the board! Great service, fair pricing, great quality! I'm always greeted by name. I won&#... read moreExceeds my expectations across the board! Great service, fair pricing, great quality! I'm always greeted by name. I won't take my 2 Subi's anywhere else! read less

I always go here for my major maintenance services or major repairs for my wrx. Staff is knowledgeable, honest, and friendly.... read moreI always go here for my major maintenance services or major repairs for my wrx. Staff is knowledgeable, honest, and friendly. Their rates are good because they don't charge you your first born son for services like the dealerships. Would recommend to all subaru owners. read less

Really quick service with kind people. We were visiting mukilteo from out of town and they fit us in to fix our cracked radia... read moreReally quick service with kind people. We were visiting mukilteo from out of town and they fit us in to fix our cracked radiator and had it completed within 4 hours! read less

I recently needed some major maintenance on my Subaru forester.  Tom did a great job at breaking down my quote and explaining... read moreI recently needed some major maintenance on my Subaru forester.  Tom did a great job at breaking down my quote and explaining in detail what needed to be done and why.  I never feel like the mechanics are trying to talk over my head here, they explain it well to a non-car person such as myself.  They fixed me up with a nice loaner for the several days my car was in.  I got regular updates on repairs and the job was done right on time.  Price was fair.  I have had some other maintenance done here and their work has always been good.  I trust them and would definitely return, and highly recommend them. read less

I wouldn't recommend going anywhere else but here for all Subaru problems from head gaskets to oil changes.  I was having... read moreI wouldn't recommend going anywhere else but here for all Subaru problems from head gaskets to oil changes.  I was having constant issues with noises coming from axles/wheels and they automatically figured out the problem and more.  They worry about the costumer first and you usually don't find that in repair shops, at least from my experience.  They go over every aspect of the car, leaving a thorough report afterwards.  Detail is key within this shop.

This will be the only place I take my Subaru's for any repairs. Also Jess does amazing work, guaranteeing that the costumer is walking out the door satisfied. read less

Let me start off by saying this place is super clean and comfy. I haven't been to such a nice mechanic shop before. The m... read moreLet me start off by saying this place is super clean and comfy. I haven't been to such a nice mechanic shop before. The manager, along with the mechanics on site were extremely helpful and nice. They helped me out beyond what most mechanics do. Not only did they diagnose my car, they took me into the shop and showed me different engines and where my problem is and what we can do. Hands on is always nice in this industry! They back their work and are genuinely in this business to help people out! Anyone who owns a Subaru needs to only take their car here! read less

Great Job! I was having an intermittent problem with my Outback and wanted to take it to someone who knew my car and who had ... read moreGreat Job! I was having an intermittent problem with my Outback and wanted to take it to someone who knew my car and who had a great reputation. Smart Service found and repaired the issue and communicated well every step of the way. read less

I schedule my Subaru Sti online to get some work done on my car I have received a confirmation on my appointment on the follo... read moreI schedule my Subaru Sti online to get some work done on my car I have received a confirmation on my appointment on the following business day. When I drop off my car I got a chance to talk with Dan my mechanic he explained to me though the process of what he will be doing and will keep me informed on the routine inspections and recommendations of service. Which came to my attention is they take pictures of parts they performed on my car, in which what I would prefer as I want to know what's going on with my car. I'm a gear head myself just don't have the time to work on my cars. These guys earned my trust and they do very honest work. Tom does a great job of informing me on prices and labor and also going over things that was done to my car and also gave me recommendations on things that may need attention soon. They have earned my business and many more. I would recommend this shop to anyone that needs work done to their Subaru read less

I had received recommendations to use Smart Service by both my Subaru dealer as well as other Subaru owners.  Last week I sch... read moreI had received recommendations to use Smart Service by both my Subaru dealer as well as other Subaru owners.  Last week I scheduled an appointment to have my 30K service performed on my Outback XT (for record, I was 13K overdue for that 30K service.)  Tom, the site manager of the Mukilteo facility answered the phone within two or three rings, was very pleasant, and scheduled me at a convenient time.  He also indicated that a free rental was available to me as part of the major service coverage.

I took my car down today to drop it off first thing in the morning.  Tom introduced himself and made sure that the rental company was on its way to either pick me up or deliver my car.  They told me that my car would be ready on time at 4 and they would contact me.  

Forty minutes before my car was expected to be ready, I received a follow-up call from Tom indicating that the car was finishing up and that everything looked good.  No effort to upsell or try to get me to spend unnecessary money.  He indicated that they'd have it ready for me on time.  

I returned to the facility where Tom was helping another customer, and the mechanic, Dan, who serviced my car walked through the entire inspection, what he looked at, what he did, and gave me feedback on every single piece of the walkthrough.  From the percentage of brake wear, to the adjustments he made on belts and hoses.  He also covered its current emissions output, explained the numbers, and was very positive.

The price was very reasonable - comparatively, about $100 under what the dealership would charge.  Dan and his peers are well certified beyond the standard, and their labor rates are very competitive.

Additional pros - their website provides service coupons, as well as updates to their giveaways.  To show thanks to their customers who opt for their license plate frames (free to anyone) they raffle off free things to customers even if they've not come in for service that month.  

Personable, professional, and did an excellent job.  The little things I normally notice with my car were tightened up and improved.  The car itself performs the same (as expected) but the little things they did are noticeable to me, as I spend a lot of time in that car.  

I will use Smart Service as my exclusive Subaru service center.  Props to Tom and Dan of the Mukilteo facility. read less

I was lucky to land at Smart Service when I found myself stranded on the freeway in Everett with no clue where to tow my car.... read moreI was lucky to land at Smart Service when I found myself stranded on the freeway in Everett with no clue where to tow my car. It turned out that my engine failed, and Tom treated me with kindness and empathy, giving me advice on what to do as if I were his daughter--not just a client. I spent a lot of money, but felt that they went above and beyond to make sure I got the best outcome in a tough situation. Plus, having a loaner car for the week was a true blessing! To top it off, last week my check engine light came on and I had the guys at the Shoreline store check it out. When they told me it was a sensor that would end up costing me another $250, I broke down and explained how frustrated I was, considering how much I'd just put into my car several weeks before. The next day when I got the sensor put in, the guys here in Shoreline told me they'd put a call in to Tom, and Tom told them not to charge me for the sensor repairs! I truly couldn't believe it...I was beyond thankful and so touched by their heart and compassion. This company has great people working in it, and although it's never fun to spend money on our cars, I am grateful to have a shop like Smart Service to take care of me. They truly seem to care about their customers, and that is a rare gift to find in a company these days. read less

I'm a mechanic so i could do all the forester maintenance on my own but Smart Service saves me time so i can spend it with my... read moreI'm a mechanic so i could do all the forester maintenance on my own but Smart Service saves me time so i can spend it with my family. I've had them replace center driveline, troubleshoot a noisy AC pulley bearing, full 120mi service (change all fluids and filters), timing belt/ water pump replacement, and a few other odds and ends. i've never had to go back a second time, they always fix my car correctly the first time. read less

A big thing for me is price, and the guys at smart service are always fair. They know me, they know my car, and they will giv... read moreA big thing for me is price, and the guys at smart service are always fair. They know me, they know my car, and they will give you a list of things they recommend you do in the future with cost estimates, so you know what yo save up and there are no surprises. These guys are a must for Subaru owners. read less

Out of all the places I tried to get a quote from, these guys knew their stuff. I asked for an idea of what I would be lookin... read moreOut of all the places I tried to get a quote from, these guys knew their stuff. I asked for an idea of what I would be looking at to get a timing belt replaced and they told me exactly what could come up and how much it could potentially cost. Very fast turn around and they didn’t do anything extra without asking first. Car runs great now and if anything else comes up that I need help with, they will be the only shop I would call read less

Had my 150K mile service done today. Was really pleased with the overall experience at this shop. It was my first time having... read moreHad my 150K mile service done today. Was really pleased with the overall experience at this shop. It was my first time having my outback serviced not at a dealership, and I will definitely be back! The service advisors I worked with were genuinely kind and thoughtful and I appreciated that they seemed to want to give me and my outback the best care possible. Prices for services seemed really reasonable compared with the dealership, and they included multiple details of maintenance for no extra charge. Grateful to them for taking care of my car and therefore me! read less

My go-to Subaru repair shop. I only recently started going to this shop, but I am very impressed with the service. The team i... read moreMy go-to Subaru repair shop. I only recently started going to this shop, but I am very impressed with the service. The team is very friendly, and lays everything out so I can understand what kind of work is being performed on my car.

I ended up ordering a new fog light bezel for my 2004 WRX, painted and everything for a great price. I had difficulty finding one myself online, so I was happy they could help me out. read less