Absolutely not. They may lead you to believe that during the new car delivery but in essence, any item you would have to pay for at the dealer, you can have done outside of the dealer. From oil changes to 60k services, we do it all while using parts and procedures that keep your factory warranty intact.

Yes. We proudly stand behind our work for 3 years or 36,000 miles. (Exceptions on used parts, customer supplied parts, neglect, abuse etc.)

No. Having service and repair work done outside of the Subaru, Honda or Toyota dealership networks is your choice and will not void your manufacturer warranty unless it is proven that the work performed or part installed on the vehicle resulted in failure of the warrantable item. We have a factory-trained staff of ASE master technicians and incorporate genuine Subaru, Honda & Toyota parts into our repairs along with high quality aftermarket parts. For additional information refer to the Magnuson Moss Warranty Act

No. Factory warranty repairs as well as factory recalls must be done at a dealer. The good news is that they will be performed for free. We can perform extended warranty work for those that purchased extended warranties. Regular maintenance is not considered a warranty repair and anything we do from oil changes to major services will keep your factory warranty valid.

Yes we do. We have an online Subaru parts store at www.smartqualityparts.com. If you prefer you can also purchase parts over the counter at either store.

First, call your preferred towing company and have them tow it to our shop. We will fit it into our schedule as quickly as possible. We have night drop envelopes on the front of the building for your convenience. If you are an AAA member just call the number listed on your card. Doug’s Towing is also a reputable tow company (425-508-4488) Please call and leave us a voice mail or email us at info@smart-service.com with the details of the breakdown and we will contact you asap.

If you need to bring your vehicle in after hours or on a weekend, we have a night drop system for your convenience. Just park your car and lock it up in any available parking spot. Next, you’ll find our night drop box full of envelopes on the front of the building under the American Flag. Fill out the envelope to the best of your ability, sign it, and drop it in the slot below the night drop box. We’ll contact you once we get your car checked in.

Although we don’t have an onsite body shop, we’ve been working hand in hand with Aldercrest Auto Rebuild since 1999. Their expertise on Subarus has been exceptional and all of our customers have been very happy with their results. They’re located in Lynnwood. Whether it’s a full-blown paint job or a free estimate we’re sure you’ll be happy.
Aldercrest Auto Rebuild- Owner Nick Stack
2415 196th St SW
Lynnwood, WA 98036
425-775-2424

It depends. In most cases the check engine light is not going to be an emergency situation. If the light comes on, pay attention to how the car runs. If the car is still running well and the light is on constantly we suggest getting it in at your earliest convenience. In this state it’s unlikely to cause any major issues or reliability problems. If the light is flashing on and off it signifies a major problem and the car should be shut off and towed in for repair. Doing otherwise could add to the repairs. Also, if the light comes on and the car runs significantly worse at the time, we advise towing the vehicle in also. Neglecting to do this could cause engine or exhaust damage.

This is a common question that is easily solved. On the top of the steering column there is a small switch with a “P” on it. This is often bumped when getting in or out of the car. Simply switching it off should solve your problem.

Yes, this is true with an All Wheel Drive Subaru. There are a few reasons for this. As a tire wears it’s outside circumference becomes smaller. If a new tire is placed on a car with 3 used tires it will usually have a bigger circumference and therefore roll at a slightly different speed when driving. This speed difference can be enough over time to cause damage to the AWD portion of the transmission.

With many Subarus that have factory installed alarm systems this may be a normal response. When the vehicle has the battery disconnected it resets the alarm control unit to prompt you to reprogram it. Consult your owners manual on your particular system to reset the system. (or call us!)

Sometimes it may be as simple as misreading the dipstick. Keep in mind that when checking your oil a few things can affect the readings. First, the car must be on level ground. Second, the engine must be shut off for a few minutes for the oil to drain back to the pan. (on the horizontally opposed engines it just takes longer. First thing in the morning before starting the car is the most accurate way to measure. The oil level should read between the two holes in the dipstick but below the notch in the edge of the dipstick. If the oil falls below the lowest hole then add 1 quart of oil and recheck it.

Based on the Subaru owners manual, most Subaru’s pre-2015 are a 3750 or 7500 mile interval. Subarus 2015 and up are 3000 or 6000 mile intervals.
The higher mileage interval is for cars that tend to do more highway miles, rarely sit in traffic etc. The shorter interval is for “severe use” which is shown in the owners manual with numerous footnotes. Items such as high heat, high humidity, long periods of idling, towing, stop and go driving etc. can qualify as “severe”. If you are still unsure, call us and we’ll help advise what is best.