Our Philosophy

Old ScoobyOur mission at Smart Service is to provide the highest quality independent Subaru care, customer service, and working environment in Washington State. 

Unfortunately, consumers have been forced to lower their expectations when dealing with the automotive repair industry over the years. Large, machine like, profit driven dealers just don’t have the time available to develop the one-on-one relationship necessary for a high level of customer service. On the other hand, an independent shop may not have the qualifications or specific equipment or genuine parts necessary to diagnose and repair the vehicle the way the manufacturer intended. 

We believe Smart Service provides you with a rare opportunity to have the best of both worlds for you and your Subaru. 

Our team of dedicated Subaru enthusiasts is constantly striving to exceed all of your expectations. Our approach is simple. We treat you the way we would like to be treated. 

Any service or repair need is looked at with the customer’s best interest in mind. We will discuss your vehicles needs with you in order of importance. We don’t subscribe to the philosophy that everything on a car has to be done at once. If there is a minor issue with the car it will be presented as just that. We’re not a hard sell and will take the time to work with you in determining what is best for you and your Subaru. 

Our clean facilities, positive working environment, and company benefits have attracted some of the most experienced Subaru technicians in the state. Our goal is to keep our personnel completely satisfied which results in keeping you completely satisfied in all aspects of your experience with Smart Service.