Policies
At Smart Service, your privacy
is very important to us.
Customer
information is gathered for the purpose of communication
with customers, fulfilling customer orders,
and for internal marketing purposes. Under no
circumstances will we sell or give any personal
information collected to marketers, publishers or any
other outside source with
the exception of parties that are directly
involved with the sale or delivery of our products.
Tracking software is used to
analyze traffic to this web site. This software does not create
individual profiles for visitors. Unlike some tracking services
this tracking does not have a database of individual profiles
for each visitor. It only collects aggregate data.
Shipping Times: If
your item is in stock we will make every effort to
ship your order 24-48 hours after receipt of your
order. We do not process orders past
5:00 pm on Friday through 8:00
am Monday morning, or major U.S.
holidays. When a package is in transit, shipping
times DO NOT include weekends. Unless otherwise
specified, your order will ship by UPS Ground to
locations within the continental United States . At
this time, any shipments to Alaska, Hawaii and
Canada must be called in to 1-866-417-0880. All
orders are shipped complete. If we are out of stock
on an item ordered, we will attempt to order it from
our warehouse. If your part is on backorder, we
will notify you as soon as we are alerted. Tracking
information, when available, will be sent via email
within 24 hours of shipment.
Product
Warranties: Smart-Service.com
does NOT offer its own products warranty
(replacement, additional or supplemental) and is
not responsible for part failures or vehicle
damage caused by a part failure. Smart-Service.com disclaims
ALL WARRANTIES on any parts, including
warranties of merchantability and fitness for a
particular purpose. Smart-Service.com's sole
obligation to the buyer in all manufacturer
warranty claims is to direct the buyer to the
manufacturer's refund/exchange department,
according to the manufacturer's policies. Smart-Service.com
is not responsible for the buyer's loss of the
use of a vehicle as a result of defective parts.
RETURNS and
REFUNDS
In the event an item must be returned please
contact a returns representative before returning any
item to Smart-Service.com
for a return merchandise authorization (RMA)
number. Damaged or missing items must be reported within
24 hours. Item must be returned within 30 days from date
of purchase. Please do not return any item without an
RMA # or it will be refused. Purchaser responsible for
all shipping costs. Item must be returned in as new
condition with all original packaging. Original invoice
must accompany returned item with RMA reference number
and brief description of problem with item. NO
RETURNS on items that have been installed, items that
were damaged by buyer and or electronic components.
All items sold are inspected for damage before
shipment and are shipped in new condition. Smart-Service.com
is not responsible for items damaged in shipping.
Returned items returned in error or unwanted items will
be subject to a 20% restocking fee. Shipping
charges are non-refundable, except in the event that you
were shipped the wrong items. Refunds will be made in
the form of a check within 30 days of return.
SITE TERMS OF USE, ACCESS
AND LICENSE
Use of
the Smart-Service.com website is governed by the
terms and conditions set forth below. Use of this
website indicates your agreement to all the terms
and conditions set forth in the following
paragraphs.
Smart Service grants you a limited license to access
and make personal use of this site and not to
download (other than page caching) or modify it, or
any portion of it, except with express written
consent of Smart Service. This license does not
include any resale or commercial use of this site or
its contents; any collection and use of any product
listings, descriptions, or prices; any derivative
use of this site or its contents; any downloading or
copying of account information for the benefit of
another merchant; or any use of data mining, robots,
or similar data gathering and extraction tools.
INTELLECTUAL PROPERTY NOTICE
A content on this website
is the sole property of Smart Service
Inc. c.2005 ALL RIGHTS RESERVED .
This
site or any portion of this site may not be
reproduced, duplicated, copied, sold, resold,
visited, or otherwise exploited for any commercial
purpose without express written consent of Smart
Service. You may not frame or utilize framing
techniques to enclose any trademark, logo, or other
proprietary information (including images, text,
page layout, or form) of Smart Service and our
affiliates without express written consent. You may
not use any meta tags or any other "hidden text"
utilizing Smart Service's name or trademarks without
the express written consent of Smart Service. Any
unauthorized use terminates the permission or
license granted by Smart Service. You are granted a
limited, revocable, and nonexclusive right to create
a hyperlink to the home page of Smart Service so
long as the link does not portray Smart Service, its
affiliates, or their products or services in a
false, misleading, derogatory, or otherwise
offensive matter. You may not use any Smart Service
logo or other proprietary graphic or trademark as
part of the link without express written
permission.
Order
Acknowledgement: Once your order has been
received, you will receive an automatic email order
acknowledgement. If you do not receive an
acknowledgement, please telephone Customer Service
at 1-866 -417-0880 for confirmation that your order
has been received.
Damage in
transit: The carrier is responsible for all
items damaged in transit. Please contact the carrier
for a damage claim and KEEP ALL packaging materials.
Please do not return these item to us. We will be
glad to assist you in filing a claim with your
carrier.
Refused
Shipments: Freight charges incurred by us
while attempting to deliver merchandise which is
refused will be billed to the customer, NO
EXCEPTIONS.
Performance parts have
been designed and are intended for off highway
application only and are sold “as is”. Installation
of these parts on a vehicle intended for use on
public roads may violate state or federal laws and
regulations including those relating to emissions
requirements and motor vehicle safety standards.
Federal and many state laws prohibit the removal,
modification or rendering inoperative of any part or
vehicle system affecting emissions or safety.
Violations may result in a fine of up to $10,000 per
vehicle. In addition, installation of this part may
void warranty coverage of your vehicle.
Advertised
prices and available quantities are subject to change
without notice. We cannot confirm the price of an item until
the order is placed.
We make every
effort to maintain an adequate inventory of all items. In
spite of these efforts, items listed on the site may
occasionally fall on backorder. If an item gets placed on
backorder, the customer will be contacted via Email and
notified. When backorders are available within 30 days from
date of order, the customer will be asked if they would
still like that item shipped. If your order cannot be
shipped within 30 days it will be canceled and you will
receive an email confirming cancellation. We will not assess
an extra charge above the originally calculated full order
charge for shipping a back-order
We reserve the
right to cancel an order for merchandise that has been
advertised on the site in error, including errors contained
in the product descriptions, and the advertised price. Once
an order has been placed, the customer can cancel the order
without penalty prior to the order entering into the
production/fulfillment cycle.
PAYMENTS
AND OPEN ACCOUNTS
All orders will
be made by the bank cards identified on the payments page
unless prior arrangements have been made for an alternative
payment plan.
All amounts due
for taxes and assessments will be added to the customer's
invoice and are the responsibility of the customer. No tax
exemption will be granted unless the customer's "Exemption
Certificate" (or other official proof of exemption) is
already on file. If, after the customer has paid the
invoice, it is determined that more tax is due, then the
customer must promptly remit the required taxes to the
taxing authority, or immediately reimburse the provider for
any additional taxes paid. Sales tax
of 8.8% will be added to all orders shipped to State
of Washington customers.
SITE
MODIFICATION AND SEVERABILITY
We reserve the
right to make changes to our site, policies, and these
policies at any time. If any of these conditions shall be
deemed invalid, void, or for any reason unenforceable, that
condition shall be deemed severable and shall not affect the
validity and enforceability of any remaining condition.
You agree by entering
Smart-Service.com that any legal action brought against
Smart-Service.com shall be governed by the laws of the State
of Washington without regard to its conflict of law
principles. You agree that the sole jurisdiction and venue
for any litigation arising from your use of or orders made
on the Smart-Service.com site shall be
an appropriate federal or state court located in King
County, Washington.
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