Smart Service: Independent Subaru Maintenance and Repair - Completely Independent of Subaru and it's Dealers!

Policies





PRIVACY
Customer information is gathered for the purpose of communication with customers, fulfilling customer orders, and for internal marketing purposes. Under no circumstances will we sell or give any personal information collected to marketers, publishers or any other outside source with the exception of parties that are directly involved with the sale or delivery of our products.

Tracking software is used to analyze traffic to this web site. This software does not create individual profiles for visitors. Unlike some tracking services this tracking does not have a database of individual profiles for each visitor. It only collects aggregate data.


SHIPPING
If your item is in stock we will make every effort to ship your order 24-48 hours after receipt of your order. We do not process orders past 5:00 pm on Friday through 8:00 am Monday morning, or major U.S. holidays. When a package is in transit, shipping times DO NOT include weekends. Unless otherwise specified, your order will ship by UPS Ground to locations within the continental United States . At this time, any shipments to Alaska, Hawaii and Canada must be called in to 1-866-417-0880. All orders are shipped complete. If we are out of stock on an item ordered, we will attempt to order it from our warehouse. If your part is on backorder, we will notify you as soon as we are alerted. Tracking information, when available, will be sent via email within 24 hours of shipment.


WARRANTY
Smart-Service.com does NOT offer its own products warranty (replacement, additional or supplemental) and is not responsible for part failures or vehicle damage caused by a part failure. Smart-Service.com disclaims ALL WARRANTIES on any parts, including warranties of merchantability and fitness for a particular purpose. Smart-Service.com's sole obligation to the buyer in all manufacturer warranty claims is to direct the buyer to the manufacturer's refund/exchange department, according to the manufacturer's policies. Smart-Service.com is not responsible for the buyer's loss of the use of a vehicle as a result of defective parts.


RETURNS and REFUNDS
In the event an item must be returned please contact a returns representative before returning any item to Smart-Service.com for a return merchandise authorization (RMA) number. Damaged or missing items must be reported within 24 hours. Item must be returned within 30 days from date of purchase. Please do not return any item without an RMA # or it will be refused. Purchaser responsible for all shipping costs. Item must be returned in as new condition with all original packaging. Original invoice must accompany returned item with RMA reference number and brief description of problem with item. NO RETURNS on items that have been installed, items that were damaged by buyer and or electronic components. All items sold are inspected for damage before shipment and are shipped in new condition. Smart-Service.com is not responsible for items damaged in shipping. Returned items returned in error or unwanted items will be subject to a 20% restocking fee. Shipping charges are non-refundable, except in the event that you were shipped the wrong items. Refunds will be made in the form of a check within 30 days of return.


SITE TERMS OF USE, ACCESS AND LICENSE
Use of the Smart-Service.com website is governed by the terms and conditions set forth below. Use of this website indicates your agreement to all the terms and conditions set forth in the following paragraphs. Smart Service grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Smart Service. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.


INTELLECTUAL PROPERTY NOTICE
A content on this website is the sole property of Smart Service Inc. © 2009 ALL RIGHTS RESERVED. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Smart Service. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Smart Service and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Smart Service's name or trademarks without the express written consent of Smart Service. Any unauthorized use terminates the permission or license granted by Smart Service. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Smart Service so long as the link does not portray Smart Service, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Smart Service logo or other proprietary graphic or trademark as part of the link without express written permission.
Order Acknowledgement: Once your order has been received, you will receive an automatic email order acknowledgement. If you do not receive an acknowledgement, please telephone Customer Service at 1-866 -417-0880 for confirmation that your order has been received.
Damage in transit: The carrier is responsible for all items damaged in transit. Please contact the carrier for a damage claim and KEEP ALL packaging materials. Please do not return these item to us. We will be glad to assist you in filing a claim with your carrier.
Refused Shipments: Freight charges incurred by us while attempting to deliver merchandise which is refused will be billed to the customer, NO EXCEPTIONS.


PRODUCT USE
Performance parts have been designed and are intended for off highway application only and are sold “as is”. Installation of these parts on a vehicle intended for use on public roads may violate state or federal laws and regulations including those relating to emissions requirements and motor vehicle safety standards. Federal and many state laws prohibit the removal, modification or rendering inoperative of any part or vehicle system affecting emissions or safety. Violations may result in a fine of up to $10,000 per vehicle. In addition, installation of this part may void warranty coverage of your vehicle.


PRICING
Advertised prices and available quantities are subject to change without notice. We cannot confirm the price of an item until the order is placed.


PRODUCT AVAILABILITY
We make every effort to maintain an adequate inventory of all items. In spite of these efforts, items listed on the site may occasionally fall on backorder. If an item gets placed on backorder, the customer will be contacted via Email and notified. When backorders are available within 30 days from date of order, the customer will be asked if they would still like that item shipped. If your order cannot be shipped within 30 days it will be canceled and you will receive an email confirming cancellation. We will not assess an extra charge above the originally calculated full order charge for shipping a back-order


CANCELLATIONS
We reserve the right to cancel an order for merchandise that has been advertised on the site in error, including errors contained in the product descriptions, and the advertised price. Once an order has been placed, the customer can cancel the order without penalty prior to the order entering into the production/fulfillment cycle.


PAYMENTS AND OPEN ACCOUNTS
All orders will be made by the bank cards identified on the payments page unless prior arrangements have been made for an alternative payment plan.


SALES TAX
All amounts due for taxes and assessments will be added to the customer's invoice and are the responsibility of the customer. No tax exemption will be granted unless the customer's "Exemption Certificate" (or other official proof of exemption) is already on file. If, after the customer has paid the invoice, it is determined that more tax is due, then the customer must promptly remit the required taxes to the taxing authority, or immediately reimburse the provider for any additional taxes paid. Sales tax of 9.5% will be added to all orders shipped to State of Washington customers.


SITE MODIFICATION AND SEVERABILITY
We reserve the right to make changes to our site, policies, and these policies at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


JURISDICTION
You agree by entering Smart-Service.com that any legal action brought against Smart-Service.com shall be governed by the laws of the State of Washington without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Smart-Service.com site shall be an appropriate federal or state court located in King County, Washington.